Refunds and Returns Policy for Rocky View Designs
Last Updated: December 29, 2023
Welcome to Rocky View Designs! We want you to be completely satisfied with your purchase. Please read our Refunds and Returns Policy carefully to understand the process and conditions for returns and refunds.
1. Returns Eligibility
1.1 Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will replace the item or provide a full refund.
1.2 Change of Mind:
- If you simply change your mind, you may return the product within 14 days of receiving it. In such cases, the product must be unopened, unused, and in its original packaging.
2. How to Initiate a Return
2.1 Contact Us:
- To initiate a return, please contact our customer support team at rockyviewdesigns@mail.com. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
2.2 Return Authorization:
- Our customer support team will guide you through the return process and provide you with a return authorization.
3. Return Shipping
3.1 Shipping Costs:
- For defective or damaged products, we will cover the return shipping costs.
- For change of mind returns, you are responsible for the return shipping costs.
3.2 Packaging:
- Ensure the product is securely packaged to prevent damage during return shipping.
4. Refunds Process
4.1 Inspection:
- Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
4.2 Refund Issuance:
- If the return is approved, we will initiate a refund to your original method of payment. Refunds may take 7 days to process.
5. Exclusions
5.1 Customized Products:
- Unfortunately, we cannot accept returns for customized or personalized products unless they are defective or damaged.
5.2 Final Sale Items:
- Certain items marked as “Final Sale” cannot be returned or refunded.
6. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
Rocky View Designs 446 Stonegate Way, Airdrie, Alberta, T4B 2Y2 Email: rockyviewdesigns@mail.com
We are committed to providing exceptional customer service and ensuring a fair and transparent returns process. Thank you for choosing Rocky View Designs!